Provided IT leadership to a multi-hospital, $2.5B academic hospital based health system. Developed and equipped leaders. Responsible for enterprise IT strategy, tactics and operational excellence. Balanced patient safety, quality of care, clinical innovation and financial performance objectives. Leveraged technology to position IT as a catalyst for success. Managed $65M operating and $60M capital budget. Provided oversight to $188M EHR implementation. Major Accomplishments (with credit to my leadership team): Quadrupled IT customer satisfaction level in four years. A Gartner best practice and case study. Quality indicators moved into the 90th percentile using JCAHO, UHC and Leapfrog benchmarks. Financial performance improved from $(20)M annual loss to $160M profit; double upgrades to bond rating. Developed strategic partnerships with Cisco, Oracle and HP to include direct CEO engagement. Led cultural transformation, developing leaders and cultivating engaged employees. Leveraged outsourcing to enable $8M annual savings and service improvements. Recognized nationally for accomplishments in governance, leadership, customer service and innovation.
Designed and implemented governance model by which IT alignment to organizational objectives is ensured. Led the integration of disparate IT operating units and systems through vision, consolidation, standardization and interfaces. Provided technology leadership for ambulatory divisions, decision support, data warehouse, Internet and Intranet. Assisted with the decision and evaluation of providers as we moved to outsource all operations. Major Accomplishments (with credit to my operational teams): Consolidated fragmented academic physician business systems without negative disruption to cash flow. Through ecommerce, integrated systems and improved operational model, decreased A/R days 40%. Reengineered 4 disparate IT support organizations into one enterprise Team. Kept leaders and teams envisioned and motivated through seasons of growth, reductions-in-force and outsourcing.
Provided vision and IT leadership for $2B division serving 2200 physicians/900 practices. Consolidated 20 disparate operating regions into 6 national service centers. Key initiatives included ecommerce, business intelligence, imaging, business continuity, Y2K, EMPI, and compliance. Created and enforced data and infrastructure standards to reduce variation and costs. Developed and implement Project Management Office. Major Accomplishments (with credit to my operational teams): >Contributions reflected in the number one ranking for HCA Information Systems for innovation in information technology amongst all IT companies by "Information Week" (1998). >Developed and managed 40M capital budget and 20M operating budget. Led a 'matrix' team of over 100 information systems professionals to remove barriers and enable organizational mission.
Reported to the health system CEO as CIO of the MSO. Reported to health system CIO as Director of IT. Designed and implemented a wide area network which served as the infrastructure for the practice management and electronic medical record systems. Led and facilitated quality teams to improve various processes. Pioneered a "paperless" transcription service and developed the foundation for a regional telemedicine network to expand and strengthen market share and to generate revenue. Responsible for the development and operations of an integrated delivery system which included a community health information network linking physicians, medical center, pharmacies, managed care organizations, labs, pharmacies and other health care entities. Developed a paperless electronic delivery system comprised of patient clinical, operational and financial information for local and tertiary physicians. Recruited 95% medical staff participation. Major Accomplishments (with credit to my operational teams): Led medical center team in winning the prestigious "Most Computer Advanced Healthcare Facilities" award. Received numerous speaking invitations to include HIMSS, IT vendors and other IDS's. Experienced an 8% increase in market share and generated revenue from IT operations as a result of systems development, services and utilization. Led the successful implementation of a practice management system and electronic medical record for MSO affiliated practices and central billing office. Concurrently implemented a RHIO/CHIN.
Liaison between medical staff and American Hospital Association "Top 20" hospital. Developed and implemented programs, services, and strategies which generated increased physician utilization and loyalty. Consulted with physicians in all phases of practice management to include information systems, personnel, business planning, accounting and marketing. Directed all operations related to information systems connectivity with physician practices. Appointed to rejuvenate the languishing physician to hospital clinical connectivity module and increased physician participation from 5% to 85%. Developed practice management system analysis tool for physicians. Major Accomplishments: Appointed to rejuvenate the languishing Physician/Hospital (PCI) computer linkage module. Increased physician participation from 5% to 85% in one year. Developed practice management system analysis tool employed to enhance physician practice decision making. Consulted with practices in selecting information systems.
Governor appointed Chair for the Texas Health Services Authority. Our mission is to ensure successful health information exchange for the citizens of Texas in a private and secure manner.
Master of Science
Bachelor of Science
Concentration: Psychology
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